FAQ's

We understand that starting counselling and finding a therapist can be a difficult or daunting process. You can call us to discuss any issue or concerns you might have, or just to find out more about how it all works. We have also written the following information to help you understand more about our services.

What kinds of people seek counselling?

Counselling can benefit many different people, including individual adults and couple adolescents, teenagers and children. We also provide counselling to student counsellors and other professionals. We are proud of our inclusive and diverse team of therapists who offer a truly client centred service to an equally diverse client group. . 

How long should I expect to have to continue counselling?

It’s important to remember these are your sessions so the number of counselling sessions will depend on you and your unique presenting issues. You and your counsellors will hold regular reviews that ensure the sessions are providing you with the therapy that you want. One of the benefits of working privately with you counsellor means you are not limited in the number of sessions you can have. However, endings are important and your counsellors will work with you to ensure an ending that feels valuable and safe. 

How do I know which counselling approach is most suited to me?

with a choice of therapeutic approaches or styles t can be difficult to know which one id most suited to you. Some of the approaches we offer are; humanistic counselling, existential, gestalt, transactional analysis, psychosexual and relationship therapy. Our assessors will use the consultation session to work with you which approach could be most suited to you.

Will my counselling sessions be confidential?

Client confidentiality is important to us and as an organisation we adhere to the BACP ethical framework and will use this to provide a safe and confidential service. However, there are exceptions and your counsellor may have to consider breaking confidentiality if you pose a danger to yourself or others.

Can I speak to a counsellor before my appointment?

When you contact us by phone you will be speaking to a qualified and trained counsellor. The first consultation will give you the chance to bring in any questions, to find out more about counselling and how are services works. The counsellors do not make themselves available prior to your appointment. Whilst the majority of first consultations will proceed to a therapy contract, neither you nor the therapist are committed to continue beyond the first counselling consultation session

Will my counsellor be available for me in a crisis?

Our counsellors will be available to you at your scheduled appointment time and they will talk with you about what you can do during a crisis. They are not able to provide an emergency service to you, and you will need to seek other resources for help during a crisis. In such cases, you should contact your GP, the Samaritans (08457 909090 www.samaritans.org) or, if necessary, emergency services.

Why do I need to attend weekly sessions?

Regularity is important for productive therapeutic work. The standard format of weekly sessions helps you make gradual and steady progress. In some cases, a therapist will agree to two or more sessions per week, if you both deem it beneficial.

How can I pay for a therapy session?

The therapist will take payment in full at the beginning or end of each session by cash or cheque. They do not have the facilities to accept credit or debit cards. You will be invoiced for any missed or cancelled sessions (other than those agreed in-advance with your therapist). Invoices must be paid upon receipt.

Can I refer someone for counselling?

Friends, family and colleagues may be very concerned about an individual's well-being and would like to see them have counselling. It is most helpful if the individual in question can make contact themselves, as it is an important step in acknowledging that they may need assistance. We are able to take enquiries from you on behalf of someone else, but you should have their full consent

Is my counsellor qualified?

The As You Are Counselling Practice has a team of qualified and highly experienced counsellors who will work with you expertly and confidentially on any issue or problems you might be struggling with. 
Our team are experienced, qualified counsellors, who are members of the British Association for Counselling and Psychotherapy. All our counsellors are DBS checked and have completed our rigorous recruitment and training programme. We will find the right counsellor for you from our team of male and female counsellors.

What if I have a complaint about my counsellor?

We would initially encourage you to raise any complaints with the therapist directly and they will work with you to try and resolve any issues or concerns. If this option feels inappropriate you would be able to speak directly to our Service Manager who will work with you to resolve the issue or share details of our internal complaints procedure. You can request a copy of our complaints procedure via our main telephone number or email. Your complaint will be treated confidentially and addressed in a professional and time limited approach. 
If you are still not satisfied that your complaint has been addressed, then you should take this up with the counsellor's accredited body (includes BACP, BABCP, UKCP, UKRC & BPS). Each therapist will have professional indemnity insurance as well as a certificate to practise. If you have a query about the room or administrative service, then you can raise this with the Clinical Director who will endeavour to address your concerns.